1. Introduction
Welcome to Viatrix Logistics LLC. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
For the purposes of this Privacy Policy, "Viatrix Logistics LLC," "we," "our," and "us" refer to Viatrix Logistics LLC. Viatrix Logistics LLC is a trucking and logistics company. This policy applies to our shipper portal, carrier network, website, and related digital services.
2. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Business Data includes company names, DOT numbers, MC numbers, tax identification numbers, contact persons, shipment information, and other business-related information necessary to provide transportation and logistics services.
- Identity Data includes first name, last name, username or similar identifier, title.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details for invoicing and factoring.
- Transaction Data includes details about payments to and from you and other details of transport services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
- Location Data includes GPS and routing information necessary for real-time tracking of shipments and fleet management.
3. How We Use Your Personal Data
We will only use your personal data when permitted by law. Most commonly, we will use your personal data in the following circumstances:
- To perform the contract we are about to enter into or have entered into with you (e.g., freight execution, dispatching, tracking, and related services).
- To manage customer accounts and communications.
- To process payments and invoices.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as to improve our services and systems.
- To comply with a legal, regulatory, insurance, safety, or compliance obligation (such as DOT compliance and log-keeping).
- To protect our business, personnel, customers, and the public.
4. Data Sharing and Third-Party Service Providers
Viatrix Logistics LLC may share personal information with trusted third-party service providers that assist us in operating our business and delivering services. These providers may include cloud hosting providers, payment processors, authentication providers, mapping and routing providers, fleet management providers, telecommunications providers, compliance vendors, insurance providers, professional advisors, workflow automation providers, analytics providers, artificial intelligence service providers, and data integration services.
We require such providers to process personal information only for authorized business purposes and to maintain appropriate security safeguards.
Additionally, if Viatrix Logistics LLC becomes affiliated with other entities under common ownership or control, we may share information among such entities for operational, administrative, and financial management purposes. We may also disclose or transfer personal information in connection with a merger, acquisition, financing transaction, corporate reorganization, sale of assets, bankruptcy proceeding, or other business transaction, subject to applicable legal requirements.
Viatrix Logistics LLC does not sell personal information to third parties for monetary consideration.
5. Cookies and Similar Technologies
Our website and online services may use cookies, local storage, web beacons, and similar technologies to:
- Maintain secure user sessions
- Authenticate users
- Improve website functionality
- Analyze usage patterns
- Enhance security
- Improve customer experience
Users may modify their browser settings to refuse certain cookies or use available cookie consent managers to opt out. However, please note that some portions of our services may not function properly as a result.
6. Location and Tracking Information
Viatrix Logistics LLC may collect, process, and display real-time vehicle, shipment, and location information in connection with transportation services, fleet management, dispatch operations, shipment visibility, customer support, theft prevention, safety monitoring, and regulatory compliance.
Location information may be shared with authorized customers, brokers, shippers, carriers, and other parties authorized by the customer or shipment owner when necessary to provide shipment visibility and transportation services.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, authentication mechanisms, encryption where appropriate, network security measures, monitoring systems, and role-based permissions.
While we implement reasonable safeguards designed to protect personal information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Regulatory Compliance and Required Disclosures
Viatrix Logistics LLC may retain, use, and disclose information as required by applicable federal, state, and local laws and regulations, or in response to lawful requests, subpoenas, court orders, governmental investigations, regulatory inquiries, or other legal processes, including requirements imposed by the Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), law enforcement agencies, insurance carriers, courts, and other governmental authorities.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill business purposes, contractual obligations, legal requirements, regulatory compliance obligations, dispute resolution needs, and enforcement of agreements.
Certain transportation, safety, driver qualification, tax, accounting, and regulatory records may be retained for periods required by applicable federal, state, and local laws and regulations.
10. State Privacy Rights
Residents of certain states may have rights regarding their personal information, including the right to request access, correction, deletion, portability, and information regarding the processing of their personal data, subject to applicable legal exceptions.
To submit a verifiable data request, please email [email protected] with the subject line "State Privacy Rights Request". Requests may also be submitted using the contact information provided below.
11. International and Interstate Data Transfers
Personal information may be processed, stored, and transferred within the United States and, where necessary, in jurisdictions where our service providers operate. By using our services, you acknowledge that your information may be transferred and processed outside your state or country of residence.
12. Data Breach Notification
In the event of a security incident involving personal information, Viatrix Logistics LLC will investigate the incident and provide notifications as required by applicable law.
13. Children's Privacy
Our services are intended solely for business and commercial purposes and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes. Any updates will be posted on our website and will become effective upon publication unless otherwise required by law.
15. Contact Information
Viatrix Logistics LLC
4539 N 22nd St, Suite N
Phoenix, AZ 85016
Email: [email protected]